TERMS & CONDITIONS

DEFINITIONS

The “Seller” is defined as the entity Luchi Bakes. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items supplied by the Seller to the Buyer as listed in the invoice.


GENERAL

These Terms and conditions will apply to any sale of the Goods by the Seller to the Buyer; with the exclusion of all other terms and conditions referred to where the Seller has agreed to such variation in writing and by way of signature. By ordering from Luchi Bakes, you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be amended on this website from time to time.


HOW TO ORDER

Please get in touch via the order form, by email or phone to place an order for a custom cake. Please visit the shop for brownies, cupcakes and cinnamon rolls orders.


PAYMENT

We require a 50% non-refundable deposit to confirm your custom cake order. The remaining 50% is due 4 weeks before the delivery/pickup date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 4 weeks in advance of the delivery/pickup date must be paid in full.

The final balance specified on the invoice must be paid by the Buyer within 5 days from the date of the invoice. Earlier payments are acceptable. Failure to complete payment within 5 days from the date of the invoice may result in your cake order being cancelled. Full payments made less than 4 weeks in advance of the delivery/pickup date are non-refundable. Full payments made more than 4 weeks in advance of the delivery/pickup date are subject to a cancellation fee if cancelled more than 4 weeks in advance of the delivery/pickup date (see “Cancellations and Changes” clause below).

As all of our cakes are homemade, and we devote a lot of time to ensure that each is perfect. So we are only able to take on a certain amount of orders per week and get booked up quickly. It is therefore advisable that you book your cake well in advance.

Orders placed via our shop must be paid in full and will be available for pickup 3-5 days after full payment have been confirmed.

Orders are only confirmed once we have received a deposit or full payment. We accept payment by card, bank transfer, or cash.


PRICE QUOTATIONS

All price quotations, written or verbal, are valid for 30 days from the date of quotation.


Cake Stands

You can hire your cake stand from us. We offer pedestal stands (for tiered and single tier cakes) and 5 tier stands (for cupcake towers) for a £35.00 hire fee. There is a security deposit of £50.00 per stand, which is refunded to you after the stand is returned to us within 3 working days of hire (undamaged and in the same condition in which it was delivered).


Delivery & Collection

Delivery and set up of a wedding cake (and large or tiered cakes) within Central Manchester costs £75.00. Any delivery and set up outside of Manchester will be quoted individually. Delivery of cakes that do not require set up will be quoted individually. All delivery of cakes are subject to availability.

Customers are encouraged to collect cakes themselves from our address in Manchester. Cakes will be packaged ready for safe transportation.

We accept no responsibility for the cakes once they have left the premises.


Cancellations And Changes

If you have any queries or need to make any changes to an order please contact us immediately. We will assess your request for an alteration and let you know how it effects the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 4 weeks before completion may be subject to a surcharge.

We cannot refund the cost of any cake orders cancelled with less than 4 week’s notice. Orders paid in full and cancelled with more than 4 weeks notice will receive a partial refund of 50% of the total amount paid.

In the unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and try to agree a suitable alternative. If you are not willing to accept our suggested alternative, then we will refund the full price to you.